General Terms & Conditions

1. Scope of application

These General Terms and Conditions apply to all bookings made via Wagrain-Kleinarl Tourism, available at:, as well as those made in any other way (in writing, by fax or by telephone) with Wagrain-Kleinarl Tourism as agent or organiser.

2. Contractual relationship between Wagrain-Kleinarl Tourism and the guest

2.1 Wagrain-Kleinarl Tourism as agent:
Wagrain-Kleinarl Tourism offers guests the opportunity to book travel services provided by third parties. In this context, Wagrain-Kleinarl Tourism does not offer any travel services on its own responsibility and does not accept any liability in this regard. Through the booking, only an agency contract is concluded between the guest and Wagrain-Kleinarl Tourismus, to which the provisions of § 31b ff KSchG do not apply. Wagrain-Kleinarl Tourism therefore does not owe the guest a (travel) service within the scope of its mediation, nor does the company guarantee contractual fulfilment by the accommodation provider.

2.2 Wagrain-Kleinarl Tourism as organiser:
Wagrain-Kleinarl Tourism only offers packages as an organiser in exceptional cases, which are expressly indicated on the corresponding announcements (clearly marked as offers by Wagrain-Kleinarl Tourism in the offer text).

3. Booking

3.1 Booking of mediated services:
In the case of mediated services, reservations are passed on to the relevant accommodation provider by Wagrain-Kleinarl Tourism as the declaring agent on behalf of the guest. The mediation by Wagrain-Kleinarl Tourism is free of charge for the guest.

3.2 Wagrain-Kleinarl Tourismus as the organiser:
In the case of travel offers (packages) provided by Wagrain-Kleinarl Tourism as organiser (and clearly marked in the offer text as offers by Wagrain-Kleinarl Tourism), the guest makes his/her reservation directly with Wagrain-Kleinarl Tourism.

4. Conclusion of contract

By making a reservation, the guest submits an offer to conclude a contract to the accommodation provider (for arranged services) or Wagrain-Kleinarl Tourismus (for packages, whereby this is expressly stated in the offer text). The contract is concluded through confirmation by Wagrain-Kleinarl Tourism. If Wagrain-Kleinarl Tourism itself acts as organiser, the contractual relationship shall be between Wagrain-Kleinarl Tourism and the guest. The provisions of these GTC as well as the Terms and Conditions for the Hotel Industry 2006 shall apply in this regard.

5. Payment

As soon as the contract has been concluded by confirmation by Wagrain-Kleinarl Tourism, the following payment conditions apply:

5.1 Payment for mediated contracts:
The accommodation provider has the right to demand a deposit as security. If he makes use of this right, a corresponding note shall be made in the offer and/or in the booking. The payment office for this deposit is the accommodation provider. The remaining travel price as well as any incidental costs (final cleaning, accommodation tax, electricity, etc.) are to be paid by the guest directly to the accommodation provider. If a credit card number is provided at the time of booking, the accommodation provider can use it in the event of cancellation and debit the amount due. Wagrain-Kleinarl Tourismus is not responsible for the (contractual) content (such as cancellation fees etc.) of the individual accommodation establishments and distances itself from any liability in this respect. The accommodation provider is solely responsible for the correctness and up-to-dateness as well as the availability of the rooms.

5.2 Payment of packages by Wagrain-Kleinarl Tourism as organiser:
If Wagrain-Kleinarl Tourism acts as an organiser in its own name (especially packages), the travel price or the deposit is as previously shown in the offer, as stated on the booking confirmation.

6. Notification from guest

Notifications of changes and cancellations by the guest can be made to Wagrain-Kleinarl Tourism or the accommodation provider for both arranged services and services offered by Wagrain-Kleinarl Tourism itself. The accommodation providers of Wagrain-Kleinarl Tourism have their own cancellation conditions. For the Salzburger Sportwelt, the cancellation conditions of the GTC Hotel Industry 2006 apply.

7. Hotel categories and hotel information

7.1 Hotel classification
The hotel classification is based on an inspection of the accommodation by the Professional Association of the Hotel Industry of the Austrian Federal EconomicChamber of Commerce.

7.2 Additional hotel information:
The additional hotel information is based on the hotel's own information. Wagrain-Kleinarl Tourism accepts no responsibility for this information in the case of arranged holidays.

8. Privacy policy

Here you can find all information about data protection in Wagrain-Kleinarl

9. Miscellaneous

Unless otherwise expressly agreed, the General Terms and Conditions for the Hotel Industry 2006 (AGBH 2006) apply to all bookings. The place of jurisdiction for all disputes arising directly between the guest and Wagrain-Kleinarl Tourism is agreed to be the Austrian court with local and subject matter jurisdiction for the headquarters of the Salzburger Sportwelt. Furthermore, Austrian law is exclusively applicable.